From time to time, you may need to respond to a difficult situation on your organisation’s social media networks. In this case, it is helpful to have a crisis checklist on hand to ensure that you can deal with any problems quickly and effectively.

Jessie Mawson manages social media at Amnesty International Australia, and has created a great list of tactics that could be helpful in the case of a social media crisis. Download her simple PDF guide on how to manage a difficult situation on your social media networks.